Privacy Policy

Igniter Studio is a Perth-based digital studio building websites, web apps, AI-assisted lead systems, dashboards, and automation-ready tools. This policy explains how I handle information submitted through this website, including contact enquiries, chatbot conversations, and authorised admin access.

By using this website or sending an enquiry, you agree that I may handle your information as described here.

• Contact details such as your name, email address, phone number, company, and preferred contact method.
• Project enquiry details such as project type, timeline, budget context, goals, requirements, messages, and any supporting details you choose to provide.
• Technical details attached to enquiries, including IP address, user agent, referrer, source page, submission timing, and basic anti-spam or security signals.
• Chat information you choose to provide to Igniter Studio Copilot, including lead details when you ask to be contacted.
• Authentication and admin account information for authorised users who sign in to manage website content or enquiries.

• To respond to enquiries, prepare project recommendations, and arrange consultations.
• To understand your business, project goals, website or application needs, and likely next steps before contacting you.
• To operate, secure, troubleshoot, and improve the website, contact forms, admin tools, CMS, and chatbot.
• To reduce spam, abuse, unauthorised access, and misuse of forms, chat, or admin areas.
• To keep a record of enquiries, project discussions, publishing activity, and related follow-up.

The site may include an AI-powered assistant. Chat messages can be processed by AI service providers so the assistant can answer questions and, with your permission, create an enquiry for me.

Do not send sensitive information through the chatbot. The assistant is provided for general guidance and enquiry preparation, not final pricing, legal, financial, security, or compliance advice.

I use trusted service providers to host the website, store enquiries, manage authentication, process forms, deliver email, schedule calls, store media, and process AI chat responses. These providers may process information on my behalf only as needed to provide those services.

I take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system can be guaranteed completely secure.

I do not sell your personal information. I may share information with service providers who help operate the website, with professional advisers where reasonably necessary, or where required by law.

If your project requires a specialist supplier, contractor, platform partner, or integration provider, I will only share details where it is reasonably connected to progressing your requested project or consultation.

I keep enquiry, chat lead, CMS, and admin records for as long as needed to respond, manage follow-up, keep business records, improve my services, and meet legal or operational requirements.

If you want me to update or delete your enquiry information, contact me using the contact pathways shown on this website. I may need to retain some records where required for legitimate business, security, or legal reasons.

• You can choose not to submit the contact form or chatbot lead details.
• You can contact me to ask for access to, correction of, or deletion of personal information I hold about you.
• You can unsubscribe or ask me not to contact you further, except where I need to complete an existing request or meet legal obligations.

For privacy questions or requests, contact Igniter Studio using the contact form or booking details shown on this website.